Service Standards

Service excellence is a priority for the Ontario Public Service and the Ministry of the Attorney General.

Effective January 1, 2010, the Ministry implemented service standards to describe the service experience a client can expect when dealing with Ministry business areas.

Service standards are a government commitment to provide high quality service that includes the principles of accessibility, responsiveness, reliability, caring and accountability.

Service standards include the following essential elements:

  • Descriptions of the services provided, including any associated fees
  • Pledges or principles that describe the quality of service clients can expect to receive
  • Performance objectives for key service aspects such as timeliness, access, and accuracy of delivery
  • Clear complaint and redress mechanisms if a client feels standards have not been met.

Service standards are being implemented in the following Ministry of the Attorney General business areas.  To view these standards, please click on the links below: