The Role of the Office of the Public Guardian and Trustee

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The Office of the Public Guardian and Trustee (“OPGT”) delivers a unique and diverse range of services that safeguard the legal, personal and financial interests of certain private individuals and estates. It also plays an important role in helping to protect charitable property in Ontario. Operating within the Victims and Vulnerable Persons Division of the Ministry of the Attorney General, the OPGT has approximately 400 staff located in six offices throughout Ontario. Services are provided by multi-disciplinary teams of dedicated staff with experience in the health care, social work and financial planning fields. They receive professional support from lawyers, accountants and investigators. A brief description of many of the services offered by the OPGT is set out below.

PROTECTING THE RIGHTS AND INTERESTS OF MENTALLY INCAPABLE ADULTS

Conducting Investigations

The OPGT will conduct an investigation when it receives information that an individual may be incapable and at risk of suffering serious financial or personal harm and no alternative solution is available. An investigation may result in the OPGT asking the court for permission to make decisions on the person’s behalf on a temporary basis.

Managing Finances

The OPGT manages the financial affairs of incapable people who have no one else who is authorized to do so. In this role, which is called “guardian of property”, the OPGT makes all the financial decisions and conducts transactions that these individuals would otherwise handle themselves. This includes receiving and depositing income, making investments, maintaining and selling property, applying for benefits, filing tax returns, paying bills and acting in legal proceedings if required.

Making Decisions About Personal Care

Very occasionally the court will order the OPGT to make decisions of a personal nature for an incapable person in order to protect him or her from extreme physical risk. Such cases typically involve the OPGT being given custodial authority in order to remove the individual from a situation of harm or to prevent access by third parties who are abusing the person. In this role the OPGT will usually also be responsible for making decisions about health care, place of residence, nutrition, hygiene and clothing.

Appointing Private Guardians of Property

The OPGT is authorized to appoint a client’s relative to act in its place as guardian of property. The proposed guardian must submit an application which includes a detailed plan to show that the incapable person’s finances will be handled appropriately. The proposed guardian may be required to post a bond.

Arranging Legal Representation in Capacity Proceedings

The OPGT locates lawyers to act for people who are the subject of a proceeding under the Substitute Decisions Act, 1992 if ordered to do so by the court.

Making Decisions About Treatment and About Admission to Long-Term Care

The OPGT is responsible for making decisions on behalf of incapable people where medical treatment is proposed and there are no other people, such as a relative, who are available, capable and willing to do so. The OPGT provides a similar service when admission to a long-term care facility is proposed and it is not possible to obtain informed consent from another authorized person, such as a relative.

Reviewing Accounts

The OPGT reviews accounts when they are submitted by private guardians of property and estate trustees to the court for approval. The OPGT then informs the guardian, estate trustee and the court of any issues or concerns which may need to be addressed.

Acting As Litigation Guardian or Legal Representative

The OPGT may be appointed by the court to make decisions on behalf of individuals who are involved in lawsuits but who lack sufficient capacity to properly instruct a lawyer or to make decisions about significant issues such as a potential settlement. The OPGT acts in this role – which is referred to as ‘Litigation Guardian’ - only in situations where there are no suitable alternatives.

The OPGT may also be appointed to act as a ‘Legal Representative’ for a person who lacks capacity. In this role, the OPGT does not make decisions for the individual, but instead acts as an advocate, ensuring that the person’s legal rights are protected and that his or her wishes are put before the court.

ADMINISTERING ESTATES

The OPGT protects the interests of potential heirs when an Ontario resident dies leaving an estate and there is no one who can administer it.

The OPGT will apply to be appointed estate trustee if:

  1. the deceased was an Ontario resident or owned real estate here; and
  2. the deceased did not make a Will or the deceased did make a Will but the executor has since died or become incapable; and
  3. there are no known next-of-kin living in Ontario or the next-of-kin are minors or mentally incapable adults; and
  4. the estate is valued at a minimum of $10,000.00 after payment of the funeral and all debts owing by the estate.

OPERATION OF THE ACCOUNTANT OF THE SUPERIOR COURT OF JUSTICE

The OPGT operates the Accountant of the Superior Court of Justice. The Accountant holds trust funds for children under the age of majority and for parties to litigation, and also serves as a depository for all money, mortgages and securities paid into, or lodged with, the Superior Court of Justice.

CHARITABLE PROPERTY

This program plays a role in helping to protect charitable assets. This includes reviewing applications by organizations who wish to be given charitable status to check that the activities of the organization are, in fact, those which the law defines are "charitable". The program also assists in resolving situations where gifts to charities are left in a Will but the charity is not named or no longer exists. The program investigates complaints about alleged mis-use of charitable property and is involved in court cases if necessary to represent the charitable interest.

MAINTAINING TRUST ACCOUNTS FOR CEMETERIES

Cemetery owners in Ontario may have the OPGT manage the trust funds which they are required by law to keep for the “perpetual care” and maintenance of the grounds and monuments. Cemetery owners receive the income earned, on an annual basis, to cover these costs.

CAPACITY ASSESSMENT OFFICE

The Capacity Assessment Office (CAO) is responsible for the training of capacity assessors, for the maintenance of a roster of qualified capacity assessors, and for operating a financial assistance program to assist individuals who cannot afford to pay the full cost of an assessment. Capacity assessors are not employees of the CAO -they are independent professionals who are either doctors, nurses, psychologists, registered social workers, or occupational therapists who have received the training and been designated as capacity assessors. To obtain information on applications for financial assistance or rosters of qualified assessors, call 416-327-6766, TTY: 416-314-2687 or toll free at 1-866-521-1033.

OUTREACH AND EDUCATION

Every year, the OPGT conducts numerous outreach sessions to provide public education on issues such as mental incapacity, guardianship processes and powers of attorney. The OPGT also has a wide variety of written material available on these and related topics (see below).

HOW TO CONTACT THE OPGT

To request an information session with OPGT staff, please contact the Area Manager in the OPGT regional office closest to you. Telephone numbers and addresses are listed below.

Toronto Regional Office
595 Bay Street, Suite 800, Toronto, ON M5G 2M6
Tel: 416-314-2800
Toll Free: 1-800-366-0335
Fax: 416-314-2619
TTY: 416-314-2687

Guardianship Investigations Unit
Tel: 416-327-6348
Treatment Decisions Unit
Tel: 416-314-2788

Hamilton Office
119 King Street West, 9th floor, Hamilton, ON L8P 4Y7
Tel: 905-546-8300
Toll Free: 1-800-891-0502
Fax: 905-546-8301

London Office
199 Dundas Street, 1st Floor, Suite 100, London, ON, N6A 1G4
Tel: 519-660-3140
Toll Free: 1-800-891-0504
Fax: 519-660-3148

Ottawa Office
351 Preston Street, Suite 200, Ottawa, ON K1S 2E6
Tel: 613-241-1202
Toll Free: 1-800-891-0506
Fax: 613-241-1567

Sudbury Office
Government Building, 199 Larch Street, Suite 602, Sudbury, ON P3E 5P9
Tel: 705-564-3185
Toll-Free: 1-800-891-0503
Fax: 705-564-3193

Thunder Bay Office
189 Red River Road, Suite 101, Thunder Bay, ON P7B 1A2
Tel: 807-343-7230
Fax: 807-343-7223

FOR MORE INFORMATION

For more detailed information about the programs offered by the OPGT please visit our website at: http://www.attorneygeneral.jus.gov.on.ca/english/family/pgt/ to view copies of our brochures and publications:

  • Power of Attorney Kits
  • A Guide to the Substitute Decisions Act
  • The Role of the Office of the Public Guardian and Trustee
  • The Register of Guardians
  • Duty of the Public Guardian and Trustee to arrange legal representation
  • Duties and Powers of a Guardian of Property
  • When the Office of the Public Guardian and Trustee becomes your Guardian of Property 
  • Estates Administration
  • Guardianship Investigations
  • Providing Property Guardianship Services
  • Becoming a Guardian of Property
  • Making Substitute Health Care Decisions
  • Accountant of the Superior Court of Justice
  • Powers of Attorney and “Living Wills”
  • Capacity Assessment
  • Charities Bulletins

You can obtain a copy of the Substitute Decisions Act online at www.e-laws.gov.on.ca or by mail or phone at:

Publications Ontario
50 Grosvenor Street
Toronto, ON  M7A 1N8

1-800-668-9938 Toll Free in Ontario or 416-326-5300
TTY:  1-800-268-7095 Toll Free in Ontario or 416-325-3408

Information about how to apply to the Consent and Capacity Board can be obtained from the Board’s website at: www.ccboard.on.ca or by calling the Ministry of Health Information Line at 416-314-5518 or 1-800-268-1154 Toll Free in Ontario.  TTY:  1-800-387-5559.

Please be advised that the OPGT cannot give individuals, professionals, facilities or organizations legal advice about specific cases or their own legal obligations. These questions should be directed to a lawyer. The Law Society of Upper Canada has a Lawyer Referral Service which will put you in touch with a lawyer for a half-hour telephone consultation at no charge to help determine your rights and options. For more information about this service, please contact the Law Society of Upper Canada at 1-800-268-8326.

Alternatively, you may contact JusticeNet which is a not-for-profit service promoting increased access to justice for lowand moderate-income Canadians. The lawyers in the program offer their skills at a reduced fee to clients of limited means, based on a sliding scale that takes into account both income and number of individuals supported. They can be contacted at: Toll Free: 1-866-919-3219 or by e-mail at www.justicenet.ca.